For leaders who want to create high-value customer experiences driven by smart processes.
Identify areas of waste and inefficiency within your customer experience.
Design and end-to-end customer experience that leads to high-value output.
Design a forward-thinking business that is highly responsive to disruption and change.
Create a customer experience that provides a competitive advantage
In this course, we will take a new approach to the adage "always put the customer first".
We will look at how you can adapt your back-end processes to deliver better outcomes for your customers. Like a tail wagging a dog, if your key business operations are inefficient and chaotic, it will limit how innovative your end-to-end customer experience can be.
This course is not journey mapping, nor is it customer experience design. It is about being brave and taking a deep dive into what outsiders see and feel. We will consider what really matters to your clients, what role your brand plays in shaping the experience as well as the role of technology.
Together, we will review the end-to-end client experience to identify problems, gaps and risks. Using that information, we will identify opportunities for innovation within the process and create a back-end operations map and an Innovation Capability Review.
Create a back-end operations map and an Innovation Capability Review.
You will be tackling real-world problems in your business, and you will finish with real solutions that you can implement in your organisation.
At the end of the course, you will have an Innovation Capability Review that once implemented into your business will redefine your end-to-end customer experience to promote new growth.
Learn Your Way... Three Ways to Access Kiikstart
The Kiikstart Collective - Personalised + On Demand
The Kiikstart Collective is personalised, outcome-driven learning on demand.
Together we work on solving specific problems in your business or your career so you can create different.
Each lesson is easy to follow and with lifetime access you can always come back when needing a refresher.
You will have access to Kiikstart directly so it will feel like your own personal learning with the supportive of a real sounding board backing you up as and when needed.
This includes Q and A in between lessons and personalised debrief/planning sessions with Kiikstart once a fortnight.
What benefits and support is included:
Since 2008 we have created valuable outcomes from our content and learning experiences with 1000’s of clients.
We have a completion rate of our programs in excess of 90%.
In excess of 85% of people achieve the difference in business or career they were seeking at the beginning of the learning.
Money and time invested in creating exponentially different businesses or careers need to be respected so we offer a 30-day money-back guarantee on all programs offered via the Kiikstart Collective. No questions asked.
Most people don’t leave early, but if you choose to do so you can with no risk.
Delivering value through smart operations
Success Story: Kiikstart & The Barossa Visitor Centre
The Barossa Council identified the need to keep evolving its current approach to visitor servicing that was offered through the Barossa Visitor Information Centre (VIC).
With changes to technology platforms, differences in how people obtained information and new competitors in the market, council leaders recognised the need to re-design certain elements of the guest experience so that the VIC could continue to grow and best serve the community, its business partners and of course its guests.
Designing and executing a guest experience that increased foot traffic, while still being true to brand standards, was key.
Together we designed a new client service model that was.
In line with the new brand values.
Reflected brand personality and traits across environment, processes, product mix and team capability.
Supported and reinforced the modern definition of high-value work in visitor servicing.
Identified existing or potential skill gaps, risks and threats to future success and plan practical and cost-effective actions.
Delivered an end-to-end experience that increased visitation and visitor spend within the centre.
As a result, The Barossa Council delivered a visitor servicing model that delivered the following results with four months of the project completion:
By reviewing and re-designing the end-to-end guest experience, Barossa Council has delivered a best practice example in regional visitor servicing.
In turn, the new approach has attracted a new generation of guests, positively challenged the notion of what a VIC can offer and has the ongoing support of the local community.
What they said...
We wanted someone to help us push our thinking to the next level, ensure we build on our fantastic success and not stand still, and great industry knowledge and experience had to be a given. Ali has ticked the boxes and kept our process and big picture vision real.
The project was fun, focused and achieved quick outcomes. We love the updated vision and are re-energised to deliver exceptional experiences for our guests. Thanks Ali. "