This episode delves into creative, impactful customer experience and unpacks the processes and mindset that need to be placed to make this happen. Consistently.
The term Customer service is overused and under-delivered so we banish it to the past in this podcast.
People use it all too often and when asked to define what quality, creative customer service is struggling to provide an answer that excites and inspires.
We park “customer service”’ and focus on the following areas in this episode:
- Building a greater understanding of how you uniquely do business and not just what you do in business.
- Using key learnings to see where new avenues and opportunities can be created.
This is a different approach in the fact we are going to look at before and after client engagement – not during. This gets too much attention already to the detriment of the artist and the client.
IT’S ALL ABOUT THE HUMAN CONNECTION.
HOW DO YOU WANT PEOPLE TO FEEL AS A RESULT OF THE END TO END INTERACTIONS WITH YOU?
WHAT WILL IT REQUIRE FROM YOU AS A BUSINESS TO DELIVER ON THIS?