No business can afford to stay static and in recent times community services and the not for profit sector has faced huge change and disruption – but at the same time also huge opportunity. With the right attitude, staff and … Read More

Consumer behaviour is constantly evolving. Tapping into new opportunities to engage will always help you find innovative approaches to grow your business. To do so, you need to understand consumer trends and the role that your business can play in … Read More

Niche is in. Niche is it. Niche is zig. Niche is woah! While it can feel like big brands are everywhere and trump everything, being niche is, in fact, make is much easier to position yourself… and, most importantly, market … Read More

Customer service isn’t necessarily what it used to be. With the evolution of technology, it’s changed how we connect and provide service. This series of blogs will educate businesses that in order to survive, there needs to a renewed focus. … Read More

Ok, last week we were talking about exploring your customer service philosophy values. If you missed it, check out the article here. For the purpose of this blog, we’re going to assume you know your values like the back of … Read More

How well do you know your business? Have you ever conducted a SWOT analysis? So many of us are so busy working in our business, there’s no time to work on it. Businesses require constant evaluation. We need to put … Read More

We need to start looking at innovation in a different light. It’s important to look at other industries to identify great opportunities of how they’ve innovated. When doing your exploring, they should be in a totally unrelated field. Look at … Read More

Innovation is more than just an app. We know this from last time, exploring customer service and the new wave of how we collaborate and communicate. It’s not what you do that’s valued by customers but how you do it. … Read More