Niche is in. Niche is it. Niche is zig. Niche is woah! While it can feel like big brands are … Read More
Responding to feedback to build better business and customer advocates
Customer service isn’t necessarily what it used to be. With the evolution of technology, it’s changed how we connect and … Read More
How to provide value for your visitors
Ok, last week we were talking about exploring your customer service philosophy values. If you missed it, check out the … Read More
Discover your customer service philosophy values
How well do you know your business? Have you ever conducted a SWOT analysis? So many of us are so … Read More
Looking beyond your industry for ideas
We need to start looking at innovation in a different light. It’s important to look at other industries to identify … Read More
The different ways you can innovate
Innovation is more than just an app. We know this from last time, exploring customer service and the new wave … Read More
What is customer service in 2017?
Customer service. It’s about providing good service, right? Sure, it used to be as simple as that. But now, and … Read More
How to leverage your visits with other businesses
All tourism providers rely on visitors. That’s the nature of the industry. A lot of us are focusing on attracting … Read More
Part 7: Utilising IT to improve the customer experience
The world is changing. We now rely on technology more than ever. And for businesses, it’s shaping how the customer … Read More
Part 6 – The inside (storytelling)
It’s what’s on the inside that counts. This is why we’re focusing so much attention on your interior. Whether you … Read More