What is customer service in 2017?

Ali UrenThe VaultLeave a Comment

Customer service. It’s about providing good service, right? Sure, it used to be as simple as that. But now, and into 2017, it’s about the entire customer experience. We’ve been exploring how tourism operators can stay relevant – and this … Read More

Part 6 – The inside (storytelling)

Ali UrenThe VaultLeave a Comment

It’s what’s on the inside that counts. This is why we’re focusing so much attention on your interior. Whether you operate a VIC, retail or hospitality space, or deliver your experience out in the environment, these principles apply. Last time, … Read More